Warranty Policy

6-Month Limited Warranty

At NeonConnect, we are committed to delivering products that meet the highest standards of quality, craftsmanship, and performance. Every pair of NOVA Smart Glasses is carefully inspected before it leaves us and is backed by our 6-Month Limited Warranty for your peace of mind.

If your NOVA Smart Glasses experience a manufacturing defect or arrive damaged, we'll work with you to resolve the issue quickly and fairly.

What Our Warranty Covers

Your 6-Month Limited Warranty covers:

  • Manufacturing defects in materials or workmanship.
  • Faults that occur under normal intended use due to manufacturing issues.
  • Products that arrive damaged during delivery (provided the issue is reported within 48 hours of receiving your order).

If your warranty claim is approved, NeonConnect will, at our discretion:

  • Repair the product,
  • Replace the product with the same model (or an equivalent model if unavailable), or
  • Provide another suitable resolution where appropriate.

What Is Not Covered

Our warranty does not cover damage resulting from:

  • Accidental damage, drops, or impacts.
  • Misuse, abuse, or neglect.
  • Water or liquid damage.
  • Unauthorised modifications or repairs.
  • Normal wear and tear, including cosmetic scratches or scuffs.
  • Damage caused by improper storage or handling.
  • Loss or theft.
  • Damage caused by failure to follow the product instructions or intended use.

Damage During Delivery

If your order arrives damaged, please notify us within 48 hours of delivery.

To help us assess your claim as quickly as possible, please include:

  • Your order number.
  • Clear photographs of:
    • The product.
    • The packaging.
    • The shipping box.
  • A brief description of the damage.

Claims submitted after 48 hours may not qualify for replacement.

How to Submit a Warranty Claim

To submit a warranty claim, please contact our support team with:

  • Your order number.
  • Proof of purchase.
  • A description of the issue.
  • Clear photos or videos showing the defect.

Our team will review your claim and respond as quickly as possible.

Warranty Assessment

Some claims may require the product to be returned for inspection before a warranty decision can be made.

If the issue is confirmed to be covered under this warranty, NeonConnect will repair or replace the product at no additional cost.

If the issue is found not to be covered under this policy, the product may be returned to you.

Warranty Period

Your warranty begins on the date your order is delivered and remains valid for 6 months.

The warranty applies only to the original purchaser and is non-transferable.

Consumer Rights

This warranty is provided in addition to any rights you may have under applicable South African consumer protection laws. Nothing in this policy limits or excludes any rights that cannot legally be limited or excluded.

Need Assistance?

If you have any questions about your warranty or need assistance with a claim, our support team is here to help.

Email: neonconnect.za@gmail.com